Refunds / Returns / Exchange Policy
Please read the following thoroughly and email support@citymouseny.com with any requests
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At citymouse™, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, you may request a refund it within 7 business days of delivery receipt for a full refund.
Please note that in order to qualify for a refund, the item must be unused and unopened and in its original condition. PLEASE NOTE: Return shipping must be paid by the customer.
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We have enabled Route Order Protection And Tracking upon checkout please add this feature to ensure protection for your purchases against theft, loss or damage
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REFUNDS AND EXCHANGES
Are honored if the item arrives damaged or in unusable condition and we are notified WITHIN 7 days of item marked as delivered.
Images of item in question must be sent NEXT TO THE SHIPPING LABEL upon receiving to support@citymouseny.com to qualify for a refund.
LOST/STOLEN/MISSING PACKAGES
- Please contact the method of sending ie USPS. We are not responsible for missing packages that have been marked as delivered.
CLAIMS VIA ROUTE: if you enabled route protection you are often covered if an item is lost stolen or missing. Claims via route have a time frame on processing. We have to wait until the claim window opens to process the refund. Please contact us support@citymouseny.com to inquire about a claim
PLEASE OPT INTO ROUTE ORDER TRACKING UPON CHECKOUT.